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Installation

Step 1 — Upload the Extension​

Copy the AISupport folder into your Paymenter installation:

extensions/Others/AISupport/

The folder must contain the file AISupport.php. If you see a permission error, fix ownership first:

chown -R www-data:www-data extensions/

Step 2 — Install & Enable in Paymenter​

  1. Log in to your Paymenter Admin Panel
  2. Go to Extensions → Others
  3. Find AI Support and click Install
  4. After installing, toggle it to Enabled

Step 3 — Create a Bot User​

The AI replies to tickets as a Paymenter user. You need to create a dedicated user for this.

  1. Go to Users → Create User in the admin panel
  2. Set a name like AI Support Bot and any email address
  3. Assign it a staff role (so its replies are treated as agent replies, not customer replies)
  4. Save the user and note its numeric ID from the URL or the user list — you will need this in the settings
tip

Keep the bot user's role minimal. It only needs permission to reply to tickets, nothing else.

Step 4 — Configure the Extension​

Go back to Extensions → Others → AI Support and fill in all required settings.

See the Configuration page for a full explanation of every field.