Common Errors and Quick Answers

Customer question or error	Answer and next step
The key shows as unknown.	Copy it directly from the service page and remove whitespace. Keys are case insensitive.
The key stopped working after reinstalling.	If domain binding is off, the key still works. Check for typos. If the customer recently regenerated the key, use the new key from the service page or email. If domain binding is on, check activation and available slots.
There is no Downloads tab.	Check the service status first. Either the service is not active or no files have been published yet.
A download returns 403 or a login page.	Log in with the purchasing account. Check the service status and key validity.
The software receives 429 responses.	The validation limit of 60 requests per minute per IP was reached. Wait one minute and cache validation results for a few minutes if checks are too frequent.
Does the license expire?	Check expires_at on the service page. With no expiry, the license remains valid as long as the service is active.
Is activation required for each domain?	Check the product configuration. Products with domain binding require activation for each installation. Products without domain binding do not require domain activation.
The key stopped working after regeneration.	The old key stops working immediately. Update the software to use the newest key.

For API status details, see Online License Validation.